Shipping policy
SHIPPING POLICY
We currently ship within Australia, New Zealand and United States. 🤍
Processing & Delivery Times
- Processing time: 2–4 business days
- Delivery time: 8–12 business days
Estimated total delivery time: 10–16 business days
All orders are shipped with tracking, so you can follow your delivery every step of the way.
Shipping Cost
- Free standard shipping on all orders between Australia, New Zealand and United States. 🤍
Order Processing
Orders are processed Monday to Friday (excluding public holidays).
Orders placed on weekends or holidays will be processed the next business day.
Tracking Your Order
Once your order has been shipped, you’ll receive an email with your tracking details.
Please allow up to 48 hours for tracking updates to appear.
Our Promise
We truly care about your experience.
If your order is lost or arrives damaged, we’ll happily send a replacement at no extra cost, just reach out to our support team.
Returns & Hygiene Notice
For hygiene reasons, opened or used pumps cannot be returned.
If your item arrives faulty or not as expected, please contact us and we’ll make it right 🤍
Need Help?
If you have any questions, feel free to contact us at:
contact@thenurturemama.com
Refunds are not given on free items. However, replacements are given for items lost while shipping.
Replacements are also sent up to 7 days after receiving your free item if damaged.
Tracking your order:
To track your order, please enter your tracking number after clicking the following link -> Track Your Order
Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.
Please note that you must not enter your order number, or it will appear as an error automatically.
If you cannot find your tracking number, please get in touch with us at contact@thenurturemama.com