Shipping policy

Shipping Policy

We currently ship to Australia, New Zealand and the United States. 🤍

Processing Times

All orders are processed within 2–4 business days (Monday to Friday, excluding public holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping & Delivery

🇦🇺 Australia

  • FREE Express Shipping

  • Estimated delivery: 3–5 business days

🇳🇿 New Zealand

  • FREE Express Shipping

  • Estimated delivery: 3–5 business days

🇺🇸 United States

  • FREE Standard Shipping

  • Estimated delivery: 8–12 business days

Need your order sooner? We also offer Express Shipping for the United States for an additional USD $25.

Please note that delivery estimates do not include processing time.

Order Tracking

Every order includes tracking.

Once your order has been shipped, you'll receive an email with your tracking number.

Please allow up to 48 hours for tracking updates to appear.

To track your order, visit our Track Your Order page and enter the tracking number from your shipping confirmation email.

Please use your tracking number, not your order number.

Lost or Damaged Orders

Your satisfaction is important to us.

If your order is lost in transit or arrives damaged, we'll happily send a replacement at no additional cost. Simply contact our support team and we'll take care of the rest.

Returns & Hygiene Policy

For hygiene reasons, opened or used breast pumps cannot be returned.

If your order arrives faulty, damaged, or not as expected, please contact us as soon as possible so we can make it right. 🤍

Contact Us

If you have any questions, we're always happy to help.

Email: contact@thenurturemama.com

Promotional Items

Refunds are not available for promotional or free items.

However, if a promotional or free item is lost during shipping or arrives damaged, we will gladly send a replacement.